Return & Refund Policy

At TK Gallery, we stand behind the craftsmanship, durability, and elegance of our curated luxury handbag and clutch collections. We want your unboxing experience to be as delightful as carrying our pieces. If an issue arises with your order, we are here to guide you through a swift and transparent resolution.

Our Strict 24-Hour (1-Day) Return Window

We operate on a strict 24-hour return policy. You have exactly 24 hours from the recorded time and date of delivery by the courier partner to submit an official return request. Due to the exclusive and limited nature of our collections, requests received after this 24-hour window cannot be accommodated under any circumstances.

Eligibility & Mandatory Unboxing Video

To qualify for a return or replacement, your purchase must meet all of the following strict criteria:

1. Mandatory Unedited Parcel Opening Video:

   • You must record a clear, continuous, and uncut video starting before opening the sealed courier flyer.

   • The video must clearly show the courier shipping flyer, the undamaged address/tracking label, the breaking of the seal, and the full physical inspection of the bag.

   • Important: Videos with cuts, pauses, editing, blurry focus, or videos recorded after the parcel has already been opened will strictly NOT be accepted.

2. Pristine & Original Condition:

   • The bag/clutch must be completely unused, unstained, unscratched, and free from any signs of wear, perfume scents, or handling.

   • All original protective wrappings, hardware films, dust covers, straps, and hangtags must be intact and attached.

3. Packaging & Courier Flyer:

   • The item must be repacked in its original, undamaged brand box with all accompanying accessories.

   • The original courier flyer containing the complete, legible, and un-torn shipping label must be retained and presented.

4. Proof of Purchase:

   • Your valid order confirmation number, receipt, or email invoice.

How to Initiate a Return

1. Submit Your Request: Send an email directly to our official support team at tkgallerypk1@gmail.com within 24 hours of delivery.

   • Subject Line: Return Request - [Your Order Number]

   • Email Body: Provide your full name, contact number, detailed reason for the return, and attach the continuous unboxing video along with close-up photos of the issue.

2. Review & Authorization: Our quality control team will carefully assess your video and evidence. Once verified and approved, our team will contact you with formal return authorization and provide the designated warehouse/store return address.

3. Dispatch & Shipping Charges:

   • Return shipping arrangements and all associated courier costs must be managed and borne entirely by the customer.

   • You are required to dispatch the item securely packed via a trackable courier service to prevent any transit damage.

   • TK Gallery is not responsible for items lost or damaged during return transit.

Please Note: Any parcels sent back to our address without prior written authorization and formal approval from our team via email will be outrightly rejected and returned to the sender.

Damages, Defects & Exceptions

Please inspect your piece the moment it arrives. If an item arrives defective, materially flawed, damaged in transit, or if you received an incorrect design:

• Contact us immediately at tkgallerypk1@gmail.com with your complete unboxing video proof. We will evaluate the report and arrange an appropriate solution to ensure your satisfaction.

• Non-Eligible Returns:

  • Any item showing signs of post-delivery usage, accidental customer damage, scratches, or missing hardware not proven within the initial unboxing video.

  • Items returned without the mandatory unbroken parcel opening video.

  • Items purchased during clearance sales, flash sales, or promotional discounts.

Exchanges

The fastest and most seamless way to secure the exact design or color you desire is to initiate an approved return for your existing piece. Once your return is received, inspected, and processed by our quality team, you may simply place a fresh, independent order directly through our website.

Questions & Support

For any questions regarding our policies or guidance on your order, our dedicated customer care team is available to assist you at tkgallerypk1@gmail.com.